Terms & Conditions

Our team is fully committed to ensuring customer satisfaction. We keep your happiness as our top priority. However, if for any reason you are not satisfied with our product(s) please contact our customer care unit on +234 810 538 5668 or send an email at info@kukushair.net . Please note this has to be done within seven days of delivery.

RETURNS & EXCHANGES 

Returns and Exchanges are only applicable within three days of delivery. We do not offer cash refunds but we would be glad to offer you store credit within the first 7 days of receipt, as long as your order is still in its original condition of sale.

All orders made with a promo/discount code are FINAL SALE. No exchanges or returns for store credit will be accepted.

Products that have been untied, washed, installed, chemically processed, dyed, excessively brushed/finger combed, and/or tampered with are not eligible for an exchange or return, therefore please examine each product in its original condition of sale to make sure you are completely satisfied.

SHIPPING

ALL PACKAGES REQUIRE SIGNATURE CONFIRMATION

We are unable to make any address updates once your order has begun processing or has already been shipped. Abandoned and refused packages will not be refunded.

Our shipping estimates are are typically accurate but sometimes there are unforeseen delays with the courier companies. While we are not responsible for courier delays we will assist each customer within reason. If there are any delays with your package, we are unable to file any claims until the package has been in transit for at least 15 business days or in transit with DHL for at least 5 business days. For assistance with a delayed package, please contact us on +234 810 538 5668 or send an email at info@kukushair.net

PAYMENT

We accept all major credit cards. As soon as you place an order online your credit card will be charged. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address or if your order is flagged by our payment processor for any reason, you may be required to further verify your identity in order for us to authorize payment and approve your transaction. If this is required, a customer care team member will contact you after your order has been placed.

PRIVACY POLICY

We at Kuku’s Hair Limited, value our customers and their privacy. Our privacy policy is to respect and protect the privacy of all our customers. All personal information collected on and off this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used solely for the purpose of fulfilling your order and making improvements to the customer shopping experience.

COPYRIGHTS, TRADEMARKS AND CONTENT

The entire content published on this site, including but not limited to overall aesthetic, text, graphics, logos, images, video or code is copyrighted under copyright laws, and is the sole property of www.kukushair.net . Without obtaining our prior written consent, any use by you or other third parties, including but not limited to the reproduction, modification, redistribution, display or transmission of the content of this site is strictly prohibited/unauthorized and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law.